Refund Policy

At NordShieldVPN, we are committed to providing a high-quality, secure, and reliable virtual private network service to our users. We understand that circumstances change, and we want to ensure our refund process is transparent, fair, and easy to understand. Please read this Refund Policy carefully before making a purchase. By subscribing to our services, you agree to the terms outlined herein.

1. Overview

This Refund Policy applies to all subscription plans and services purchased directly through our website at aggree.digital. It governs the conditions under which refunds may be granted, the process for requesting a refund, applicable timeframes, non-refundable circumstances, and the resolution of disputes related to billing and payments.

NordShieldVPN is operated in the United States and this policy is governed by applicable federal and state consumer protection laws, including but not limited to the Federal Trade Commission Act (FTC Act), applicable state consumer protection statutes, and the California Consumer Privacy Act (CCPA/CPRA) where relevant.

2. Refund Eligibility Conditions

To be eligible for a refund, the following conditions must be met:

• The refund request must be submitted within the applicable refund window (detailed in Section 3 below).
• The refund request must be made by the original account holder who purchased the subscription.
• The account must not have been flagged for abuse, violation of our Terms of Service, or fraudulent activity.
• The subscription plan must have been purchased directly through aggree.digital. Purchases made through third-party platforms, app stores, or resellers are subject to the refund policies of those respective platforms.
• Refunds are available for first-time purchases only, unless otherwise indicated under a specific promotional offer.
• The customer must not have previously received a refund for the same type of subscription within the same 12-month period.

3. Refund Timeframes

NordShieldVPN offers a 30-day money-back guarantee on the following subscription plans:

Refund requests submitted after the applicable refund window will not be processed, except in cases of documented technical failure or billing errors attributable to NordShieldVPN.

4. Non-Refundable Items and Services

The following items and circumstances are not eligible for a refund:

• Subscriptions purchased through third-party platforms (e.g., Apple App Store, Google Play Store, or authorized resellers). These must be handled through the respective platform's refund process.
• Promotional or discounted plans that were explicitly marked as non-refundable at the time of purchase.
• Gift cards and promotional credits issued by NordShieldVPN or affiliated partners.
• Accounts terminated due to Terms of Service violations, including but not limited to: use of the service for illegal activities, abuse of the VPN infrastructure, or distribution of malware.
• Partial months of service if the subscription has been active for more than the refund window period.
• Cryptocurrency payments where the transaction cannot be reversed due to the irreversible nature of blockchain transactions. Store credits may be offered instead at our discretion.
• Dedicated IP addresses and static IP add-ons once assigned to your account.
• Setup or configuration fees, if applicable.

5. How to Request a Refund (Step-by-Step)

To request a refund, please follow the steps outlined below carefully. Incomplete requests may cause delays in processing.

Step 1: Gather Your Information

Before contacting us, have the following information ready:

• Your registered email address associated with your NordShieldVPN account.
• Your order or transaction number (found in your purchase confirmation email).
• The date of purchase.
• The payment method used.
• The reason for requesting a refund.

Step 2: Contact Customer Support

Submit your refund request by contacting our support team using one of the following methods:

• Email: [email protected]
• Website: Visit aggree.digital and use the live chat or support ticket system.

In your message, include the subject line: "Refund Request – [Your Order Number]" to ensure your ticket is routed to the correct department promptly.

Step 3: Await Acknowledgment

You will receive an acknowledgment of your refund request within 2 business days of submission. This confirmation will include a ticket or case reference number for tracking purposes.

Step 4: Review and Verification

Our billing team will review your request and verify eligibility within 3 to 5 business days. We may contact you for additional information if necessary to complete our review.

Step 5: Refund Decision

You will be notified via email of the approval or denial of your refund request. If approved, the refund will be processed according to the timelines outlined in Section 6 below. If denied, our support team will provide an explanation and, where applicable, alternative solutions such as a service credit or plan adjustment.

6. Refund Processing Times by Payment Method

Once a refund is approved, the time it takes for the funds to reach you depends on your payment method:

Please note that NordShieldVPN is not responsible for delays caused by your bank or payment processor once the refund has been initiated on our end. If you do not receive your refund within the stated timeframe, please contact your bank before reaching out to us.

7. Partial Refunds

In certain circumstances, NordShieldVPN may issue a partial refund rather than a full refund. Partial refunds may be granted under the following conditions:

• The refund request is submitted after the full refund window has expired but within a reasonable additional period (at our sole discretion).
• The subscription has been partially used and the customer can demonstrate a valid reason for the refund (e.g., extended service outage).
• A bundle or package was purchased and only one component qualifies for a refund.
• A documented billing error resulted in an overcharge, in which case only the overcharged amount will be refunded.

The calculation of partial refunds will be based on the unused portion of the subscription period, minus any applicable processing fees. Our team will communicate the calculated refund amount before processing.

8. Exchange Policy

NordShieldVPN does not offer direct plan exchanges in the traditional sense; however, we do provide the following accommodation:

• Plan Upgrades: If you wish to upgrade your current subscription to a higher-tier plan, the remaining balance of your current plan may be applied as a prorated credit toward the new plan. Please contact support to facilitate this process.
• Plan Downgrades: Downgrading your plan before the renewal date is permitted. The difference in cost will not be refunded but will be credited toward future billing cycles at our discretion.
• Service Credit: In lieu of a cash refund for non-refundable situations, we may offer a service credit equivalent in value, which can be applied to any future NordShieldVPN subscription or add-on purchase.

All exchange or credit requests must be submitted through our support team at [email protected].

9. Cancellation Policy

You may cancel your NordShieldVPN subscription at any time by logging into your account at aggree.digital and navigating to the Account Settings > Subscription > Cancel Plan section.

What Happens When You Cancel

• Your subscription will remain active until the end of your current billing period. You will not be charged for subsequent billing cycles.
• Cancellation does not automatically trigger a refund. Refund eligibility is determined by the terms in Sections 2 and 3 of this policy.
• You will lose access to premium VPN features at the end of your billing cycle.
• Your account data will be retained in accordance with our Privacy Policy for up to 30 days following cancellation, after which it may be permanently deleted.

Auto-Renewal Cancellation

Subscriptions are set to auto-renew by default. To avoid being charged for a renewal, you must cancel auto-renewal at least 24 hours before your next billing date. Charges already processed for a renewal cycle are subject to the renewal refund terms outlined in Section 3.

10. Dispute Resolution Process

We encourage all customers to first contact our support team directly to resolve any billing disputes before escalating to third parties. Our team is committed to resolving issues efficiently and fairly.

Internal Dispute Process

1. Submit your concern or dispute via email to [email protected], clearly outlining the nature of the dispute and any supporting documentation.
2. Our billing team will respond within 5 business days with a resolution proposal or request for additional information.
3. If the dispute is not resolved through the initial response, you may escalate the matter by requesting a senior billing review. This review will be completed within 10 business days.

Chargebacks

We strongly advise customers to contact us before initiating a chargeback with their bank or credit card provider. Unauthorized chargebacks may result in the immediate suspension of your account and may be reported to credit agencies or fraud prevention networks. If a chargeback is initiated without first contacting NordShieldVPN, we reserve the right to dispute it and provide evidence of services rendered.

External Dispute Resolution

If a resolution cannot be reached internally, customers may seek assistance from:

• The Federal Trade Commission (FTC) at ftc.gov for consumer protection issues.
• The Better Business Bureau (BBB) for mediation services.
• Relevant state consumer protection agencies depending on your state of residence.
• California residents may also contact the California Department of Consumer Affairs in accordance with CCPA/CPRA rights.

Any legal disputes arising from this Refund Policy shall be governed by the laws of the United States and the applicable state laws where NordShieldVPN operates. Disputes shall be resolved through binding arbitration in accordance with the American Arbitration Association (AAA) rules, unless otherwise prohibited by applicable law.

11. Changes to This Refund Policy

NordShieldVPN reserves the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website at aggree.digital. We recommend reviewing this policy periodically. For significant changes, we will notify active subscribers via the email address associated with their account.

Continued use of NordShieldVPN services following the posting of changes constitutes your acceptance of the updated Refund Policy.

12. Contact Information

If you have any questions about this Refund Policy, or if you wish to submit a refund request, please contact our support team using the information below:

Our support team is available Monday through Friday, 9:00 AM to 6:00 PM (Eastern Time). We aim to respond to all inquiries within 2 business days.