VPN Frequently Asked Questions

A VPN (Virtual Private Network) creates an encrypted tunnel between your device and the internet. All your traffic flows through our secure servers, meaning your real IP address is hidden and your data is shielded from third parties.

When you connect to NordShieldVPN, here is what happens:

• Your device connects to one of our secure vpn servers
• All traffic is encrypted using AES-256 military-grade encryption
• Websites see our server's IP, not yours
• Your ISP, hackers and trackers cannot read your data

NordShieldVPN is headquartered at 882 3rd Ave, Brooklyn, NY 11232, USA and proudly serves customers across the entire United States as well as internationally.

Our U.S.-based support team is available Monday–Friday 9 AM–6 PM and Saturday 10 AM–4 PM. You can reach us at +1 212-738-9657 or [email protected].

Using a vpn every day protects you across a range of real-world scenarios that most internet users encounter regularly:

• Public Wi-Fi: Encrypt traffic on coffee shop, airport, or hotel networks
• ISP surveillance: Prevent your internet provider from tracking browsing habits
• Data brokers: Stop companies from building and selling profiles about you
• Geo-restrictions: Access content from any region freely
• Secure remote work: Safely access business resources from anywhere

Yes — using a vpn is completely legal in the United States and most countries worldwide. VPNs are widely used by businesses, remote workers, journalists, and privacy-conscious individuals every day.

The legality applies to the tool itself. NordShieldVPN is intended solely for lawful activities, and our Terms of Service prohibit any use of our network for illegal purposes.

Yes! NordShieldVPN offers a free vpn tier that gives you access to our essential protection features at no cost. Our free vpn plan includes:

• Access to 5 server locations worldwide
• Up to 10 GB of encrypted bandwidth per month
• AES-256 encryption on all connections
• No credit card required to sign up
• Apps for Windows, macOS, iOS and Android

For unlimited bandwidth, 60+ server locations, and advanced features, upgrade to our Pro or Business plans.

Our vpn free trial gives you full access to your chosen paid plan for 7 days without any restrictions. During the trial you can use all premium features including unlimited bandwidth, all server locations, and multi-device support.

• 7-day full-feature trial on Pro and Business plans
• Cancel anytime during the trial — no charge
• Payment method required but not charged until day 8

Contact us at our contact page to activate your vpn free trial today.

NordShieldVPN offers flexible plans to suit individuals, families, and businesses. All paid plans include unlimited bandwidth, no-logs policy, and 24/7 support.

• Starter: Perfect for a single user with up to 3 simultaneous devices
• Pro: Up to 6 devices, dedicated servers, priority support
• Business: Unlimited devices, team dashboard, custom onboarding

For a personalised quote based on your specific needs, get in touch with our team.

You may cancel your NordShieldVPN subscription at any time through your account dashboard or by contacting support. Our refund policy allows you to request a refund within 30 days of your initial purchase if you are not satisfied.

• Cancel anytime — no hidden fees or penalties
• 30-day refund window for new subscriptions
• Refunds processed within 5–10 business days

Full details are in our Refund Policy.

NordShieldVPN operates a strict zero-logs policy. We do not collect, store, or share:

• Browsing history or website visits
• IP addresses assigned during your sessions
• DNS queries or traffic metadata
• Connection timestamps or session duration

We only store the minimum account data needed to operate your subscription (email, payment status). This policy has been independently audited.

NordShieldVPN uses industry-leading encryption and protocol options to secure every vpn connection:

• AES-256-GCM — military-grade symmetric encryption
• WireGuard — modern, ultra-fast, and secure protocol
• OpenVPN (UDP/TCP) — proven, open-source security
• IKEv2/IPSec — ideal for mobile and switching networks
• Perfect Forward Secrecy — new keys generated per session

A Kill Switch is a critical security feature that automatically blocks your internet connection if the vpn tunnel drops unexpectedly. This prevents your real IP address from being accidentally exposed.

NordShieldVPN includes a Kill Switch on all paid plans across all platforms, along with:

• DNS leak protection (prevents DNS queries from bypassing vpn)
• IPv6 leak protection
• WebRTC leak protection in supported browsers
• Auto-connect on untrusted networks

Our vpn encrypts all your internet traffic before it leaves your device, making it unreadable to anyone intercepting it — including on compromised public networks. Even if a data breach occurs at a website you visit, your real location and identity remain hidden behind our servers.

• Masks your real IP so websites cannot trace you back
• Encrypted tunnel protects credentials on public Wi-Fi
• Threat protection module blocks known malicious domains
• Ad and tracker blocker on Pro and Business plans

The number of simultaneous device connections depends on your plan:

• Free VPN: 1 device at a time
• Starter: Up to 3 simultaneous devices
• Pro: Up to 6 simultaneous devices
• Business: Unlimited devices across your team

NordShieldVPN apps are available for Windows, macOS, Linux, iOS, Android, and as browser extensions for Chrome and Firefox. You can also configure it on select routers to cover your entire home or office network.

Any vpn adds a small overhead due to encryption and server routing, but with NordShieldVPN the impact is minimal and often imperceptible for everyday use. Our WireGuard-powered servers are optimised for speed:

• Average speed reduction of less than 5% on nearby servers
• 10 Gbps server infrastructure for low latency
• Smart server selection picks the fastest available node automatically
• In some cases a vpn can improve speed by bypassing ISP throttling

Getting started with NordShieldVPN takes under 5 minutes. Follow these steps:

• Step 1: Get a Quote or sign up for the free vpn plan
• Step 2: Download the app for your device (Windows, Mac, iOS, Android)
• Step 3: Log in with your NordShieldVPN credentials
• Step 4: Tap "Connect" — your vpn connection is active instantly

Our onboarding wizard guides you through every step, and our support team at +1 212-738-9657 is available if you need assistance.